Privacy Policy

1. Introduction

CrystalGrid ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our lead generation services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our services
• Fill out contact forms
• Subscribe to our communications
• Participate in surveys or promotions

This information may include:

• Name and contact information
• Company information
• Email address and phone number
• Business requirements and preferences

2.2 Lead Data

In the course of providing lead generation services, we collect and process information about potential customers, including:

• Contact information
• Demographic data
• Behavioral data from advertising platforms
• Interest and engagement metrics

2.3 Technical Information

We automatically collect certain information when you visit our website:

• IP address and location data
• Browser type and version
• Device information
• Usage patterns and preferences

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our lead generation services
• Process and fulfill service requests
• Communicate with you about our services
• Improve our services and develop new features
• Comply with legal obligations
• Protect against fraud and abuse

4. Information Sharing and Disclosure

4.1 Service Providers

We may share your information with third-party service providers who assist us in operating our business, including:

• Advertising platforms (Google, Facebook, etc.)
• Analytics providers
• Cloud hosting services
• Customer support tools

4.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Lead data is typically retained for:

• Active campaigns: Duration of campaign plus 12 months
• Client data: Duration of relationship plus 7 years
• Marketing data: Until you opt out or 3 years of inactivity

7. Your Rights

Depending on your location, you may have the following rights:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your information
• Restriction of processing
• Data portability
• Objection to processing

8. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences
• Analyze website usage
• Deliver targeted advertising
• Improve user experience

You can control cookie settings through your browser preferences.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. California Privacy Rights

California residents have additional rights under the CCPA, including the right to know what personal information is collected and the right to delete personal information.

12. European Privacy Rights

EU residents have rights under GDPR, including the right to access, rectify, erase, restrict processing, and data portability.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: